Within any creative process, there may be no definitive end to the new ideas that seem to pop up along the way. While on the one hand, changes and additions to a project can add significant value, they can also derail it if they aren’t kept in check. Using a sign-off sheet is an effective way to keep your project on target and all stakeholders informed and happy with its progress.
Sign-off sheets are one of those key pieces of documentation that are essential to any creative process for keeping a record of what’s been agreed upon, where the project is in its course of development, and whether or not all parties are in agreement with the final result.
Without sign-off sheets accompanying the life of a project, your project team and your client may all have different ideas about the project concept, the shape of the deliverables, and even the timeline around which they should be delivered.
Even for project managers who hate paperwork, the sign-off sheet is a hidden blessing because it serves as a simple reminder of both client and project team expectations. Anyone who has a question about different stages of the project can refer back to the sign-off sheet to see what actions have been taken thus far and who approved each.
Using sign-off sheets prevents projects from getting ahead of themselves, which is especially important in any creative firm. Each major stage of the project is reviewed and approved to ensure that all stakeholders are happy with its progress before moving forward.
In recent years, more and more companies are moving from old school project sign-off sheets to tools that can automate the sign-off process for you.
This is how the template looks like:
GRAPHICS DELIVERABLE – DOCUMENT SIGN OFF SHEET
Deliverable Name: __________________________
Deliverable No.: ______________ OF ____________________
Delivered On Date: __________________________
Client Name: __________________________
Approving Client Representative: __________________________
Design Company Name: __________________________
Design Project Lead: __________________________
Signing off on this document signifies that the approving client representative is satisfied with the completed deliverable listed above. The client acknowledges satisfaction and completion with all elements of the deliverable.
Client Signature: __________________________
Project Manager Signature: __________________________
DELIVERABLE NOT APPROVED
If you are not ready to approve this deliverable, please provide feedback below and attach any relevant information to assist the project team in making the changes needed:
Client Signature: __________________________
Just as important as each deliverable sign-off sheet is the overall completed project sign-off sheet. Without a signed sign-off sheet, the client may feel entitled to come back with additional requests or changes under the belief that the project never came to an official close, especially if there is no client signature to back it up.
This leaves your project team in a sticky situation, especially if you’ve moved on to a new project for another client. The more you can do to document the understanding between client and creative team without getting bogged down in red tape or becoming redundant, the better you off your team will be.
The sign-off sheet also serves as a loud and clear message to the client that they need to give this project their full attention to ensure they are completely happy with the work you’ve provided for them. If they’re not, the sign-off sheet is your way of saying “Speak up now or forever hold your peace.”
PROJECT COMPLETION – DOCUMENT SIGN OFF SHEET
Project Name: __________________________
Delivered On Date: __________________________
Client Name: __________________________
Approving Client Representative: __________________________
Design Company Name: __________________________
Design Project Lead: __________________________
Signing off on this document signifies that the approving client representative is satisfied with the completed deliverables listed in the above table and is not missing any deliverables. The client acknowledges satisfaction and completion with all elements of the project.
Client Signature: __________________________
Project Manager Signature: __________________________
PROJECT NOT APPROVED
If you are not ready to approve this deliverable, please provide feedback below and attach any relevant information to assist the project team in making the changes needed:
Client Signature: __________________________
Sign-off sheets can really be as simple or as complex as you need them to be. You don’t have to reinvent the wheel creating one though. Use one of the examples here or take a look at the myriad of templates available online.
These templates can easily be attached to your project sign-off email when the time is right. So you can copy in all the right people and make sure nothing slips through the net.
This example of a design sign-off form specifically defines the parameters of the design approval. By signing this form, the client is consenting to the design team’s proposed font choices and sizes, color selections, navigation placement, information hierarchy, page layout, page width, and image selection. They also state in this approval that any changes needed to the design after this approval is signed will be subject to additional charges.
This is a straightforward way to ensure you’re getting paid for the work you’re doing and that the client is happy with what you’ve created for them so far. Add or delete elements of this form to suit your specific needs.
This is an example of a built-in project management system with a client interface for all accompanying documentation. For marketing firms, client approval of every aspect of the proposed marketing strategy is necessary for the successful management of expectations. Along with the marketing, the document sign-off sheet should be a copy of the proposed marketing plan in detail.
A client sign-off sheet is very similar to a project sign-off sheet. One can be used in place of the other, or they can both be used to emphasize the client’s consent to all deliverables within a project. Whichever you use, the language within should be written clearly. It should include fields for the client name (or sponsor), project manager name, and places for both parties to provide a signature under a statement similar to the one listed in the sample: “By signing this document, I acknowledge that I have delivered all the stated deliverables.” or “By signing this document, I acknowledge that I have received all the state deliverables.”
A client acceptance form establishes the nature of the relationship between the creative firm and client and includes all relevant data about the client the creative firm would need to perform the agreed-upon services.
Depending on the nature of your business you may not need a client acceptance form that is so detailed. Just include the information you need. You could even combine the client acceptance form with the client sign-off form or project sign-off form to minimize extra paperwork.
This project sign-off sheet is an example of a simple template that can be used to get final client approval of the completed project. This type of form is particularly useful for smaller firms or smaller projects that only consist of a single or a few deliverables.
Use this form as-is or expand it to include all of your deliverables to the client so they have a record of everything they have received thus far before approving the final project. Enter as much information you need to without cluttering the form with useless or extraneous information. The more straightforward you are with your client, the more likely they will become a repeat client.
This project acceptance form includes an area for the complete contract between the firm and the client. Whether you choose to include the contract or not, the important part is located in the first half of the form: the client and firm data and a place for a signature of acceptance.
Project acceptance forms can be used at the beginning of the project to mark its start. Or, it can be used after a project has been completed to demonstrate the client’s approval of the deliverable(s).
Use document sign-off forms whenever you need to create a clear and legitimate understanding about the start or termination of a project, or delivery of products and deliverables. If you aren’t currently employing project management software, a simple document template can be used to create a sign-off sheet.
If you are using project management software, or you’re considering using one, know that many management apps have a customer interface or form builder as part of the package. You can create custom forms and send them to your clients for approval. Whether you use a form builder, use a built-in form, fill out a template online, or create your own document sign-off sheet, be sure to use one for every client to optimize your relationship and make your work as efficient as possible.
Max is a SaaS enthusiast and loves actionable content that provides direct value.
